Common mistakes in managing reviews
The most common mistakes when managing reviews are about inconsistently applying review policies and not supporting all parties to the review.
The behaviour of decision-makers and reviewers can undermine the credibility of the review. They need to be fair, unbiased and have an open mind about the issues raised.
Employees need to know they have the right and opportunity to raise concerns. They also have a responsibility to raise concerns in a respectful, courteous, constructive and factual manner and co-operate with the review process.
Agency approaches to review differ. Some agencies have a decentralised, local management approach and other agencies have a centralised approach. Not all managers are aware of their responsibilities in this field.
The how of a review is as important as the what. Most reviews proceed through 3 stages. It is important to manage the employee's experience of the review through these stages.